MSR's Mrs. November  

Beverly is being honored with the MSR's Mrs. November. Beverly is one of the hardest working co-workers many of us have ever had the pleasure of working with. Beverly's job description list is very long, nonetheless, she tackles each one with a smile, integrity and thoroughness. May we all have many more years to work with this wonderful lady! Congratulations, Beverly, for an award well deserved!

Merge Underway

Effective January 1, 2006 Sun Roller will become MSR Texas. As an immediate result of the merge we will have 33 new co-workers plus we eliminate a competitor!

The next few months will be busy for management as they endeavor to logistically work out details and make the transition as painless as possible for everyone.

Brag Session

After many years, our candy is still a big hit with our customers. I often hear complaints that another dept. has taken their candy or get special requests for candy.-SJH

Just a little funny thing I heard: A customer in SC told me they have the highest ratio of heart attacks in the US. They are also the false teeth capitol, so he says.  I wonder if there is a connection!?-PJH

I was surprised and pleased to have gotten calls from customers and prospects to check on me in the snow.-MMT

Thank you, Fred, for allowing us to observe certain jobs. This gives me a better understanding of some of the services we offer. I can answer questions better.-RHL

Survey Responses

Enjoy talking with Dadee, Paula, Beverly and Beck. They are all so nice & friendly. I have no problems with the service. Everything is taken care of.

Couldn't ask for better service.

Thanks to Miss Paula and all the people at MSR.

Why We're HERE

November New Customers: 7

Reactivated Customers:     8

Contest Winner

Tammy was the Hourly Calling Contest winner for the weeks of 12-2 and 12-9. In order to win this contest you must make an average of 50 calls per day. Congratulations, Tammy!

Quality & Satisfaction

Because the Customer has a need, we have a job to do.

Because the Customer has a choice, we must be the better choice.

Because the Customer has sensibilities, we must be considerate.

Because the Customer has an urgency, we must be quick.

Because the Customer has high expectations, we must excel.

Because the Customer has influence, we have the hope of more customers.

Because of the Customer, we EXIST.

Guaranteed

I WONDER. . . .

In the winter, why do we try to keep the house as warm as it was in summer when we complained about the heat?

How come we never hear father-in-law jokes?
 

If at first you don't succeed, shouldn't you try doing it like your wife told you to do it?

Does a clean house indicate there is a broken computer in it?

Why do people constantly return to the refrigerator with hopes that something new to eat will have materialized?

Is it true that the only difference between a yard sale and a trash pickup is how close to the road the stuff is placed?

Why is it that whenever you attempt to catch something that's falling off the table you always manage to knock something else over?

M S R

"Handled With Care To 

& From Your Dock"